RESUME

Led member experience optimization initiatives including payments and compliance features, while introducing design best practices and mentoring emerging designers.

• Mentor for a cohort of students at San Francisco State University (Fall 2023)
• Mentored Delta Dental's second design intern
• Introduced "Whiteboard Sessions" to expedite project kickoffs, bringing a legacy company up to speed on an industry best practice (70+ year old company)
• Supported compliance Multi-factor Authentication rollout for the member experience in addition to PCI compliance for Payment methods
• Optimized the Payments experience by introducing a Payments hub to connect the fragmented billing experience and reduced time on task for making a payment by 30%

Optimized member benefits experience and introduced "Design Sprints" to improve cross-functional workflows while supporting the design system migration from Sketch to Figma.

• Collaborated on benefits experience optimization for Enrollee Self Service Portal (Member Experience)
• Introduced "Design Sprints" as cross-functional team initiatives to improve the design to development pipeline
• Supported design system migration (from Sketch to Figma) and component library refinement

Supported multiple teams across member experience and accessibility initiatives during transition from Sketch to Figma.

• Member Experience Team: Site Maps & Info Architecture Optimization
• Accessibility Team: Accessibility audits
• Figma: Early support on transition from Sketch to Figma

Coordinated VR research projects and user testing while supporting faculty research initiatives in immersive technology applications.

• Managed project timelines and documentation for VR lab research initiatives
• Maintained project repositories, documented meeting outcomes, and tracked action items for ongoing research initiatives
• Coordinated between research team members and maintained documentation, 3D assets, and shared team resources

Created social media materials and print graphics for student programs and campus-wide initiatives and events.

• Designed promotional materials for student events, programs, and campus activities
• Maintained brand consistency across print and digital communications
• Collaborated with student organizations to deliver graphics on tight timelines for diverse campus audiences